TalkAgent

Holiday Season is around the corner and from a customer's perspective it is all about discounts, huge sales and shopping whether it is done by going to the physical stores or it is done online. But have you ever wondered what actually goes behind the scenes? What makes that discount work for you? Or the people who are there to help you in the store or assist you in making the purchase online and making sure that it is delivered on time for the Christmas dinner or you get to wear your favorite dress on the new year's party. Well, they are the ones who makes the clock tick in the right direction to make sure that everything works according to plan and everyone gets what they are looking for. You are one customer who visits them physically or online but there are thousands of other customers who visit them daily during this season and they are dealt with the same respect and courteous behavior as you have dealt with. As holiday season is important for every outlet and retailer i

Live Chat Support has become the talk of the town over the years and it is being used like never before. Every major player in the industry whether their business model is selling real estate or providing helping people with legal issues or even if they are running an online store; everyone is deploying live chat on their website. Why! because if helps them reach the hundreds and thousands of online customers which were originally lost. It helps them to leave an impression on the visitor who is on their website and give him/her the feeling that he has come to the right place to get his/her issue resolved. Like every Email Support and other support channel live chat has its challenges as well, along with the current and ongoing market growth it has raised the level of customer expectation many times as compared to what it was a decade before. Specially with the outsourcing industry being a major contributor in raising these standards. Around 85% of live chat support provided online is

What is Outsourcing? Outsourcing is the process where one organization's work is assigned to another company or organization in order to maximize the quality of service yet keeping the cost at the minimum. This process can be done for a certain task or for the full fledge services which are offered by an organization. Like any other business process or model it also has its pros and cons which are to be considered when outsourcing the work.  The overall effects of outsourcing are dependent of the industry and the business segment which is outsourced. But in general outsourcing is done to enable organizations to generate more profits and have a competitive edge in the market. As we all know that no organization will adopt this business model with ill intentions but still there are some negative effects which may cause the quality of service or products to go down or increase a delay in the delivery of the products. Having said that if we take a look at the bigger picture

Live Chat has been in use for over a decade with organizations engaging customers online. But in the recent years it has been put to use to attract traffic as well while utilizing it to the full capacity in terms of integration with social media and other platforms to generate and redirect traffic. This being one of the less expensive yet effective way to generate online visitors but if not used properly it can have negative effects on your current traffic as well. So, in order to use live chat to increase traffic for your website you should know how to do it properly rather than making it a reason for your customer's displeasure. Social Media Bar Nowadays some of the live chat applications have been developed keeping in mind the importance of social media and they have been designed and developed in such a way that they get linked directly with most of the social media sites i.e. FaceBook, Twitter, LinkedIn etc. This feature is called the Social Media Bar or commonly known as

Converting visitors into customers is not always an easy job. Whether you are running an online shopping website or you are a service provider; getting your customers to do what you want takes some effort from your marketing and designing department. The best way to get your visitor's attention is through Call to Action buttons which can be placed anywhere on the website depending upon the nature of the page and product/service which is being offered to the customer. The main purpose to use these Call to Action or CTA buttons is to convert your visitors into customers and/or leads. You need to show them what they want or as the famous dialogue from God Father goes, " I am going to make him an offer he can't refuse".  Now what we need to understand is how can you make that offer OR what is it that makes the customer clicks where you want him to. Well, the answer to that question is CTA. How you use it and where you use it. In order to design and use and a perf

Converting visitors into customers is not always an easy job. Whether you are running an online shopping website or you are a service provider; getting your customers to do what you want takes some effort from your marketing and designing department. The best way to get your visitor's attention is through Call to Action buttons which can be placed anywhere on the website depending upon the nature of the page and product/service which is being offered to the customer. The main purpose to use these Call to Action or CTA buttons is to convert your visitors into customers and/or leads. You need to show them what they want or as the famous dialogue from God Father goes, " I am going to make him an offer he can't refuse".  Now what we need to understand is how can you make that offer OR what is it that makes the customer clicks where you want him to. Well, the answer to that question is CTA. How you use it and where you use it. In order to design and use and a perf

Over the course of last decade outsourcing has become more and more popular across the globe. Several large as well as small accounting firms are using outsourcing as one of the solutions to further enhance and improve their level of service. Here we will discuss briefly all the benefits which are offered by tax outsourcing while covering different regulatory and security issues which are associated with this business process. What is the benefit of Tax Outsourcing? Tax Outsourcing can enhance the efficiency of any organization in several ways, some of them are listed below: Cost Effective: Outsourcing your Tax work can take away a huge burden on your company's finance as getting your and your client's taxes done offshore if much cheaper as compared to hiring a full time tax professional in house to do the job. Paperless: By outsourcing your tax work you indulge into a more paperless environment, as most of your communication will be done electronical

Improving your customer service skills from good to exceptionally good rather excellent is very easy and simple –Just speed up the process. But the trick is how to expedite the process without losing control over it and jeopardizing everything. It’s all about how to get to your desired level of service in the first place. (Remember this level should also be expected and accepted by the customer at the same time). Once you have achieved your goal all you need to do is to stay focused and remain on the same course with all the other customers that you are handling at the same time. They should receive the same optimum level of support from you which the others are receiving as well. By this you can even save more time which can be further used to serve more customers in a more appropriate manner. Increase your productivity One of the best things about live chat is your increased productivity; one call center agent can engage only one person at a time whereas one live chat a