TalkAgent

Holiday Season is around the corner and from a customer's perspective it is all about discounts, huge sales and shopping whether it is done by going to the physical stores or it is done online. But have you ever wondered what actually goes behind the scenes? What makes that discount work for you? Or the people who are there to help you in the store or assist you in making the purchase online and making sure that it is delivered on time for the Christmas dinner or you get to wear your favorite dress on the new year's party. Well, they are the ones who makes the clock tick in the right direction to make sure that everything works according to plan and everyone gets what they are looking for. You are one customer who visits them physically or online but there are thousands of other customers who visit them daily during this season and they are dealt with the same respect and courteous behavior as you have dealt with. As holiday season is important for every outlet and retailer i

Live Chat Support has become the talk of the town over the years and it is being used like never before. Every major player in the industry whether their business model is selling real estate or providing helping people with legal issues or even if they are running an online store; everyone is deploying live chat on their website. Why! because if helps them reach the hundreds and thousands of online customers which were originally lost. It helps them to leave an impression on the visitor who is on their website and give him/her the feeling that he has come to the right place to get his/her issue resolved. Like every Email Support and other support channel live chat has its challenges as well, along with the current and ongoing market growth it has raised the level of customer expectation many times as compared to what it was a decade before. Specially with the outsourcing industry being a major contributor in raising these standards. Around 85% of live chat support provided online is