How to increase speed and efficiency of your support service through Live Chat?
Improving your customer service skills from good to exceptionally good rather excellent is very easy and simple –Just speed up the process. But the trick is how to expedite the process without losing control over it and jeopardizing everything. It’s all about how to get to your desired level of service in the first place. (Remember this level should also be expected and accepted by the customer at the same time). Once you have achieved your goal all you need to do is to stay focused and remain on the same course with all the other customers that you are handling at the same time. They should receive the same optimum level of support from you which the others are receiving as well. By this you can even save more time which can be further used to serve more customers in a more appropriate manner. Increase your productivity One of the best things about live chat is your increased productivity; one call center agent can engage only one person at a time whereas one live chat a