Why should you outsource Live Chat Support?

Let’s have a little discussion about live chat support, shall we? For a person who has no clue about live chat support, let us tell them that many businesses now a day employ live chat service to enable themselves to have communication directly with their customers online in real time.


A study reveals that almost 44% of online customers while in the middle of purchase by a real person in real time is the most important feature of this service that a website can offer

Few benefits of live chat support are as follow:

  • Rapid response
  • Cost effectiveness
  • Personal touch
  • Higher conversion rates
  • Reduced drop rate
  • Improved customer service
  • Increased conversions and sales
  • Ability to increase sales and conversions through deals and promotions
  • Build trust and loyalty and long-term relationship

Now, moving on to as to why you should outsource live chat support?

Cost effectiveness/ Reduced Cost:

Outsourced operations of live chat support enhances the reporting capabilities of the users by tracking their activity on site and improves it by consistently feeding the data to the sales team, to internally analyze the effectiveness and improve the process further. Live chat support services vary to a great deal and it differs from organization to organization. Most of the e-commerce businesses find it very helpful in closing a sale.

No Need To Establish a Setup From Scratch:

It is the vision of almost every organization to maximize profits and minimize cost effectively and efficiently. To generate more customers and leads live chat outsourcing to professional’s method can be employed. This way the company don’t have to bear the cost of establishing a new department and thereby cost is diminished and potential new customers can be generated through this simple method of live chat support outsourcing. It is the most inexpensive method at the moment around the globe.



Live Chat Stats and Benefits:

24/7 live chat agents availability always ensures that the customer queries are always answered in real time and this in turn generate sales. Numerous studies and research data shows that an estimated 94% of clients who were proactively welcomed to visit the site through live chat support were fairly or extremely happy with the experience. An estimated 77% of online customers report needing to contact a genuine individual before purchasing. Another study reveals that almost 42% of clients say that chatting with a real person in real time and without any hold up is the biggest advantage.

Importance of Live chat in Conversion Rates by Keeping Cost Low:


It's happened to every one of us that due to fear of increased expenses and cost, we don't employ the live chat support on our website and this thing hurts in the long run. Because the trend is changing and majority of the customers want to interact with real person for suggestions before making purchase. We're browsing on the Internet, debating between a few things for example holiday spots, shopping, medical billing and about a particular service. Which do we pick? This same hesitation is tormenting your clients, as well, and it's going on constantly. In these situations, your business can't just stand and watch. Rather, utilize your site's 24/7 live chat agents or email support to draw in these prospective customers. You can answer questions, give guidance and suggestions, and at last, motivate them to pull the trigger on the thing that really works best for them. This system works.



Lead capturing integrations:

Your company can augment and generate a lot of prospective customer by outsourcing your live chat support operations with support and ticket support integration to augment it.

For More Info Please Visit at: http://www.talkagent.com

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